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Customer Service


Standard Customer Service Hours

Monday–Friday:6 a.m.–6 p.m.Pacific time
Saturday:6 a.m.–3 p.m.Pacific time

Last Business Day

Customer Service will be open 6 a.m.– 10 p.m. Pacific time on the final business day of the month for phone and fax orders. Online orders will be accepted until 10 p.m. Pacific time on the actual final day of the month for that month's qualifications.

GTC I Want It All! Shipping

Click here for delivery information and timing of GTC 2017 IWIA! Sets.

Business Ethics Standards Team (B.E.S.T.)

The Business Ethics Standards Team is devoted to assisting Arbonne Independent Consultants with adherence to our Policies & Procedures and upholding the ethics codes of the Direct Selling Associations of the countries in which we operate. You may also use the Contact Us form if you become aware of any unapproved claims related to Arbonne products, representations relating to the income opportunity not in accordance with our Independent Consultant Compensation Summary or otherwise have questions about the actions of an Independent Consultant. Please allow 5–7 business days to receive a response.

Arbonne and its Independent Consultants are committed to the highest standards of ethical behavior. We are a proud member of the DSA. To view the Code of Ethics by which we abide and for information on the DSA Code Complaint Process, click here.

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Shipping Rate Schedule

Learn more about shipping rates in the United States and other countries.

When you choose Arbonne Autoship, you'll automatically receive a new shipment of each item you select every 30 to 60 days. We'll charge your credit card for each order only when the item is shipped. No obligation, you may cancel at any time.

While shopping check the Add as Arbonne Autoship Item checkbox before adding an item to your shopping bag.

After you complete the checkout process, the items you’ve selected for Arbonne Autoship will be added to a new Arbonne Autoship order. Your initial order is not considered an Arbonne Autoship order.

If you wish to consolidate your order, change delivery dates or cancel, visit Manage Arbonne Autoship within your account.

Preferred Clients please visit our autoship page for full details including terms and conditions. ARBONNE AUTOSHIP

Independent Consultants, please visit The Source for information about Autoship for your business. THE SOURCE

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Green Will Call

If you're local to the U.S. or Canadian offices, you can select Green Will Call as a shipping method. Product orders are placed in Arbonne recyclable cloth bags instead of packaged in boxes, and they can be picked up at Will Call at the Arbonne office locations.

Return Merchandise Authorization (RMA)

To return or exchange product(s), YOU MUST OBTAIN a Return Merchandise Authorization (RMA) number.

Obtain an RMA number by calling Arbonne Customer Service at 1.800.ARBONNE. Packages received without an RMA number will be returned to sender.

Download RMA Form

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