Q: Why should I pre-order the Genius Ultra ASVP and what is the estimated shipping date?
A: The longer you wait to pre-order, the longer the ship time. If you placed your pre-order on or before April 25, 2016, estimated order shipping is in early June 2016. Orders placed after April 25, 2016 will have an estimated shipping date of early October 2016.
Q: What is the Genius Ultra?
A: The Genius Ultra utilises gentle ultrasound technology to support the application of Arbonne skincare products, for superior anti-ageing results when compared with using product alone. The surface of the skin is uneven, with ridges on these outer layers that can only be seen under a microscope. When a skincare product is applied using fingertips, the product is unevenly applied due to these surface ridges. Gentle sound waves help push the skincare product onto the outer layers of skin evenly, getting into the ridges to help maximise the performance of your skincare sooner rather than later.
Q: What makes the Genius Ultra unique?
- Carefully designed to deliver a consistent, gentle level of ultrasound output, and tested by dermatologists and consumers for safety as well as effectiveness.
- Utilises low levels of ultrasound energy and includes an automatic shutoff after one minute of use.
- Features a custom designed tip, chosen by a panel of women who felt this shape allowed them to more easily and comfortably reach difficult areas of the face, such as below the inner eye and around the nose.
- Three warmth levels, along with gentle vibration, allow for personalisation and comfort.
- No need for conductive gels in addition to the Arbonne skincare topical to make the Genius Ultra function properly.
Q: Out of all the technology available, why did Arbonne select ultrasound?
A: With our primary focus on safety and efficacy, we chose to use low-level ultrasound as the technological foundation for the Genius Ultra. When used as directed, the Genius Ultra has been tested to be safe and effective through third-party clinical studies. Low-level ultrasound technology, internal automatic shutoff, and temperature controls built into the Genius Ultra help ensure safe operation. The gentle waves from the Genius Ultra dynamically improve the application of skincare products onto the outer layers of skin.
Q: How does the Genius Ultra fit in the Arbonne product portfolio?
A: Developed with proprietary, patent-pending, cutting-edge technology, it offers the ultimate next-generation solution to help target the signs of aging. When combined with our anti-ageing clinically tested skincare products,* like the RE9 Advanced® Intensive Renewal Serum, Lifting and Contouring Eye Cream, and Arbonne Intelligence® Lip Treatment, it helps apply the product more evenly for youthful-looking, radiant, healthy-looking skin. This represents a significant incremental business opportunity that works synergistically with select Arbonne skincare products as an amazing additional offer to build a better-rounded and effective daily skincare regimen.
Q: What is the patent pending on?
A: There are two patents pending on the Genius Ultra. The shape of the Genius Ultra as well as its ultrasound function combined with the gentle warmth feature are both proprietary to Arbonne and have been submitted to the U.S. Patent and Trademark Office.
Q: How often should I use the Genius Ultra?
A: As a general rule, we recommend using the Genius Ultra whenever you would normally apply the Arbonne skincare product. However, different anti-ageing products will have different reactions with your skin when product is more evenly and consistently applied to skin. It could vary by product type and location used on the face. When using any new Arbonne skincare products with the Genius Ultra, start with once a day for one minute per area to determine your skin’s reaction. If your skin tolerates the increased absorption of the new product with no negative side effects, you may increase your usage. Before the first use, test the Arbonne skincare product you will be using along with the Genius Ultra on the inside of the forearm. Wait 24 hours to check for any sensitive skin reaction. If any reaction occurs, discontinue use.
Q: Where in the skincare regimen do we recommend using the Genius Ultra?
A: We recommend using the Genius Ultra after you apply your serum and eye cream. Incorporating the Genius Ultra into your skincare regimen is recommended at a minimum of once per day, but can be used as much as your skincare routine allows for.
Q: Are there risks associated with using the Genius Ultra too often or for too long on one section of the face?
A: The known risks would be irritation or over-sensitisation of that area of the face, neck or chest. Different anti-ageing products will have different interactions with your skin when product is more evenly and consistently applied to skin. This could vary by product type and location used on the face or neck.
Q: What should I do if I experience sensitivity after using the Genius Ultra?
A: You may prefer to use the Genius Ultra in 30-second increments instead of the full minute if you experience skin sensitivity when you first begin use. The vibration you feel when holding the Genius Ultra stops very briefly at 30 seconds to let you know that this time interval has passed. If you experience irritation or discomfort, please stop use and consult a medical professional.
Q: Which Arbonne products can I use the Genius Ultra with?
A: The Genius Ultra can be used with any Arbonne skin care products with the exception of those containing sunscreen or acne formulas. Do not use the Genius Ultra in combination with over-the-counter drugs, including, but not limited to, acne medications such as benzoyl peroxide or salicylic acid, sunscreens or skincare products containing avobenzone, homosalate, octinoxate, octocrylene, octisalate, oxybenzone, benzophenone-3 or zinc oxide. Before the first use, test the Arbonne skincare product you will be using along with the Genius Ultra on the inside of the forearm. Wait 24 hours to check for any sensitive skin reaction. If any reaction occurs, discontinue use.
Q: Why can’t the Genius Ultra be used with products containing a SPF?
A: SPF products are designed to protect your skin from the sun’s harmful rays, and work best when they are liberally applied on the outermost layer of the skin.
Q: Can the Genius Ultra be used after applying Arbonne Intelligence Genius Pads?
A: Yes, the Genius Ultra can be used in conjunction with topical retinoid products, including the Genius Pads. We advise that you conduct a patch test on the inside of the forearm before using the Genius Pads and Ultra on your face. For best results, we recommend using the pads and then apply serum with the support of the Genius Ultra.
Q: What happens to the skin if the Genius Ultra is used with a topical skincare product containing sunscreen or acne medications?
A: Using the Genius Ultra with these types of topical skincare products increases the risk of skin irritation.
Q: What produces the ultrasound within the Genius Ultra?
A: Underneath the polished tip of the Genius Ultra is a ceramic disc. This disc utilises the “piezoelectric effect” to convert electrical input to vibrations at an ultrasound frequency.
Q: What does kHz or MHz stand for?
A: The Genius Ultra produces approximately 300,000 waves per second. This is the same as 300 kilohertz, abbreviated as 300 kHz. “Kilo” is 1,000; and “Hertz” (abbreviated Hz) means “cycles per second” or “waves per second”.
Q: Why does the Genius Ultra have a warming tip?
A: The warming tip has been designed for personalisation of your Arbonne skincare regimen along with soothing comfort. The ultrasound technology along with the warming tip work together to help you apply Arbonne skincare products more effectively onto the uneven ridges of the skin, with the addition of soothing warmth for a ‘”spa-like” experience. There are three warmth settings, designed to allow you to personalise your skincare regimen.
Q: What is the tip of the Genius Ultra made of?
A: The warming tip of the Genius Ultra is made from chrome.
Q: Which warmth level setting should be chosen to get the best results?
A: The warmth works with the ultrasound and is designed to add soothing comfort to the application of your Arbonne skincare products with the Genius Ultra. You should select the temperature setting that feels the most comfortable for the area or section of the face that you are working on. Since the warming tip helps in product application, a good general rule is to use the highest level that feels good on your skin. In some areas of the face, particularly around the eyes and lips, the skin is thinner. In these areas a lower temperature might be more comfortable to use.
Q: Should the Genius Ultra be turned on to “warm-up” before use?
A: When first turned on, the Genius Ultra will take approximately 20 seconds to warm to the lowest level, and an additional 20 seconds or so to reach the highest warmth setting. It is okay to begin application immediately; however, for best results if your preference is for the warmest level we recommend turning the Genius Ultra on and letting it cycle once to warm up before applying to skin.
Q: Why is my Genius Ultra shutting off after continuous uses even though it is charged?
A: The Genius Ultra was designed for 5-6 minutes of continuous use. Some users are running the Genius Ultra continually for 6 or more minutes and experiencing two blinking lights on the front and then the Genius Ultra shuts off. This can occur if you are using the Genius Ultra with multiple people during a presentation or personal use for longer periods. The Genius Ultra was designed with a safety feature that shuts the Genius Ultra off when the internal core reaches a certain temperature. This shut off feature is normal and if this occurs, just allow your Genius Ultra to rest for 2-3 minutes after which it will be ready to continue to be used.
Q: What does the Genius Ultra feel like?
A: The Genius Ultra has been tested extensively and found to be comfortable and gentle on the skin. A warm feeling is normal on the treatment area, especially on the highest warmth setting; but you should not feel any discomfort. If you do, simply select a lower temperature setting, or use the Genius Ultra for a shorter time period on that zone of your face.
Q: How hard do I press with the Genius Ultra on my skin?
A: Using a circular motion, slowly and gently move the Genius Ultra around in overlapping circles to apply your Arbonne skincare product. Pressure is not recommended; it does not increase results and could potentially tug or pull at delicate skin. Keep the tip flush and in contact with the surface of the skin for optimum benefit, but let the ultrasound and warmth do the work.
Q: Do I need to use more product than I normally would?
A: No, you do not need more product than what is recommended according to the directions for use on the Arbonne skincare product.
Q: Should I apply the topical skincare product directly to my skin, or should I put the product on to the metal tip of the Genius Ultra?
A: Arbonne topical skincare products should be applied to your face, neck, eye area or lips as you normally would, with your fingertips. The Genius Ultra should be used in the area of the face immediately after product was applied.
Q: After I’ve applied the topical product, how quickly do I have to use the Genius Ultra? Does the product still need to be “wet” on the surface of the skin to use the Genius Ultra?
A: If your Arbonne skincare product has already begun to feel dry on the surface of your skin, don’t worry. Just use your Genius Ultra to gently glide over the area where you’ve applied your product. Even if the product no longer feels “wet’ on the skin’s surface, the Ultra is still working to help ensure that your product is even applied to the skin surface, including into all the little ridges on the skin’s surface that you can’t see. Remember, it is not necessary to apply pressure; just glide the chrome face over your skin while maintaining full contact. You may find it easier to move the Genius Ultra over your skin when you use it immediately after applying product.
Q: Can I use the Genius Ultra with non-Arbonne products?
A: The Genius Ultra was only tested for use with Arbonne skincare products. We do not recommend it for use with non-Arbonne products.
Q: How many minutes will the Genius Ultra take to use?
A: The Genius Ultra will automatically turn off after 1 minute, helping you time your application on each area of your face, neck or décolleté. For best results, we recommend 1 minute around the eye area and 1 minute for the rest of the face.
Q: What is the brief pause in the vibration I feel in the middle of using the Genius Ultra?
A: The Genius Ultra will run for 1 minute before the timer automatically shuts the Genius Ultra off. The pause in vibration in the middle is a signal the Genius Ultra has run for 30 seconds, in case you desire to switch application areas, or just to signal that you are halfway finished with the application.
Q: Is the Genius Ultra a medical device?
A: No, this is not a medical device.
Q: Is the Genius Ultra FDA approved?
A: No, the Genius Ultra is not FDA approved. FDA approval or clearance is not required for this type of cosmetic tool.
Q: How does the Genius Ultra ultrasound compare to medical ultrasound?
A: Medical ultrasound typically utilises frequencies in the 2 MHz to 10 MHz range; that is 2 million to 10 million waves per second. Ultrasound frequencies used for fetal imaging are typically about ten times higher than the Genius Ultra. But the more important distinction in terms of safety between fetal imaging and the Ultra is not the ultrasound frequency, but the ultrasound intensity (the ultrasound power per unit area). Therapeutic ultrasound machines, and even fetal imaging devices, typically have much higher ultrasound intensity than the Genius Ultra. For our application of ultrasound with Arbonne skincare topicals, very low ultrasound intensity is used.
Q: Does the Genius Ultra improve the appearance of pore size, fine lines and wrinkles, sagging skin or jowls?
A: Arbonne Intelligence® Genius and RE9 Advanced® products have been clinically tested to significantly improve the appearance of ageing skin, with clinical tests, showing an improvement in the appearance of fine lines, wrinkles, skin texture and skin tone. When used in combination with your Arbonne skincare regimen, Genius Ultra, along with Arbonne topical skincare products such as RE9 and Intelligence produce the most significant, visible results. The skincare products deliver targeted benefits beyond hydration, including brightening, toning and radiance. The Genius Ultra utilises ultrasound technology to support the application of Arbonne skincare products, for superior anti-ageing results.
Q: How quickly will I see results after using the Genius Ultra?
A: Clinical testing is currently in progress to validate how quickly you can expect to see results. Several Independent Consultants are currently using the Genius Ultra along with the RE9 Advanced® Intensive Renewal Serum and Lifting and Contouring Eye Cream and are reporting an improvement in the appearance of skin after a single use.
Q: Will results from the Genius Ultra be permanent?
A: Results from the use of any skincare topical products are cosmetic. Results continue to improve with consistent product use over time, but are not permanent. Consistently incorporating the Genius Ultra into your daily Arbonne skincare regimen will support the appearance of healthier-looking, younger-looking skin that can improve skin’s appearance over time.
Q: Who can use the Genius Ultra?
A: Genius Ultra is safe for use on any healthy skin type, for anyone ages 18 and older. It should not be used if you are pregnant, or have a pacemaker or skin condition. Do not use with open sores, cuts or burns. For a pre-existing medical condition, consult with your physician prior to using the Genius Ultra.
Q: Can the Genius Ultra be used while pregnant?
A: Please consultant with your physician prior to using the Genius Ultra while pregnant.
Q: Can the Genius Ultra be used on the neck, even over the thyroid?
A: The Genius Ultra has very low intensity ultrasound, and has been tested to be safe to use on the skin on your neck, face and décolleté. If you have a thyroid condition or any other health concern, please consult with your physician prior to using the Genius Ultra.
Q: Can the Genius Ultra be used in areas with metal such as implants, plates or fillings?
A: The Genius Ultra has very low intensity ultrasound and has been tested to be safe to use on the skin on your neck, face and décolleté. If you have any pre-existing health concerns or conditions, please consult with your physician prior to using the Genius Ultra.
Q: Does the Genius Ultra have any effect on capillaries?
A: Any warm surface in contact with the skin may have a temporary, minor cosmetic effect on the appearance of capillaries. The very low intensity of the ultrasound output does not have any significant effect on capillaries.
Q: Will the Genius Ultra help relieve sore muscles?
A: While you may have seen, or even experienced, ultrasound machines for this application in a medical spa or doctor’s office, these machines have a much higher ultrasound output. The Genius Ultra is not designed to relieve sore muscles.
Q: Will the Genius Ultra help reduce scarring?
A: The Genius Ultra will not help reduce scarring.
Q: Can the Genius Ultra be used in combination with Botox or other filler treatments?
A: We recommend that you contact your physician to ensure that the Genius Ultra is right for you.
Q: What is the best way to use the Genius Ultra on the lip area?
A: The Genius Ultra can be used with the Arbonne Intelligence® Lip Treatment. Apply the Lip Treatment on and around the lip area and then use the Ultra at the most comfortable temperature setting to help smooth the product over the entire lip area. The skin around the lips is thinner, so choose the temperature setting that is the most comfortable and soothing.
Q: Why is the Genius Ultra not recommended for use on anyone under the age of 18?
A: The Genius Ultra has not been tested with individuals under the age of 18.
Q: Are there any clinical studies on the Genius Ultra?
A: These are currently in process. We will update our materials with the clinical study results as soon as they become available.
Q: What is the difference between ultrasound, micro-current and fractional laser?
A: Ultrasound uses low levels of energy to help apply products to your skin, helping skincare products to work smarter and deliver more effective, quicker results. Micro-current devices may stimulate and retrain facial muscles using extremely small levels of electric current through your skin. Non-ablative fractional lasers can stimulate collagen production by “cooking” small micro-zones of skin tissue. The costs of these types of devices are significantly higher than the Genius Ultra, and with all of these devices there are questions regarding safety, efficacy or both, when used by consumers at home.
Your Genius Ultra is warrantied to be free from defects in material and workmanship for a period of one year under normal use, after its original delivery date. This warranty extends only to the original retail purchaser with original proof of purchase, and only when purchased from an Independent Consultant.
To enjoy use of the Genius Ultra, we recommend you use it for at least 30 days. This will allow you to find the most personalised and comfortable way to adapt the Genius Ultra into your skincare regimen. If, after that you are not satisfied, we will replace or fully refund your purchase within 45 days from the purchase date. A 45-day money-back guarantee is offered on all Arbonne products to Clients (including Preferred Clients). Clients not completely satisfied may return the purchased products to their Arbonne Independent Consultant for a replacement or full refund within 45 days from the Client purchase date. A signed and fully completed Product Return Form must accompany a product return. Shipping fees are non-refundable. Please allow 4–6 weeks for processing. Promotional products and gift items may not be available for replacement, and may, at Arbonne’s discretion, be exchanged for an item of equal value. The product guarantee applies only to Clients who order from an Arbonne Independent Consultant, an Arbonne Replicated Website, or directly from Arbonne using an Arbonne ID.
Q: Can I get the Genius Ultra wet?
A: It is okay if the Genius Ultra gets inadvertently splashed with water; but it cannot be submerged, and should not be held under running water. Care should be taken to avoid exposing the Genius Ultra to spills from any liquid, including but not limited to beverages, cosmetics or personal care products.
Q: How do I clean the Genius Ultra?
A: Use a dry or slightly dampened cloth to remove any excess product from the Genius Ultra. The Quick Start Guide indicates that it can also be cleaned under slow running water, but we are not recommending this.
Q: How do I sanitize the Genius Ultra?
A: Use an alcohol wipe, if needed, to sanitize the tip of the Genius Ultra. If you are demonstrating the Genius Ultra for a group, that same alcohol wipe can be used to clean any residual product from the Genius Ultra after the tip has been wiped clean.
Q: How often will I have to replace the Genius Ultra?
A: You can allow it to get splashed with water but it cannot be submerged and should not be held under running water. Care should be taken to avoid exposing the Genius Ultra to spills from any liquid, including but not limited to beverages, cosmetics or personal care products.
Q: How often will I have to replace it?
A: We anticipate the Genius Ultra will last 2–3 years under normal use and conditions. However, this product life is not guaranteed, and any misuse or abuse could reduce this time frame.
Q: Battery Life
A: The Arbonne logo with will glow on and off continuously when the battery is running low and requires charging.
Q: How do I charge the Genius Ultra?
A: The Genius Ultra has an internal rechargeable battery. The length of time between charges will vary, but a full charge should last for approximately 3 hours of continuous use. As an example, if you use the Ultra for five or six minutes per day, the Genius Ultra should require charging only about once per month. It will take approximately 5-6 hours to fully charge once the low-battery indicator light begins to blink; and approximately 7-8 hours to fully charge the Genius Ultra if the battery is completely depleted.
Q: Is the Genius Ultra battery replaceable?
A: The battery in the Genius Ultra is not removable. It is designed to be recharged, not replaced.
Q: Is the lithium battery safe to take on a plane in checked or carry-on luggage?
A: Yes, you can pack your Genius Ultra in carry-on or checked luggage. The battery inside the Genius Ultra has a UN38.3 certificate, which makes it safe to fly.
Q: How do I know when to charge the Genius Ultra?
A: The Arbonne logo with will glow on and off continuously when the battery is running low and requires charging. If the device does not turn on, or if the comfort level indicator lights blink three times and then the Genius Ultra turns off, then this means that the battery is too low to operate and needs to be recharged prior to use.
Q: How do I charge the Genius Ultra?
A: Your Genius Ultra comes with a charging cord in the box. Plug the small end of the cord into the Ultra, and the USB end into any standard USB port to charge, such as: a USB wall power outlet (wall adapter required, not included), computer USB port, or power accessory such as a USB hub.
Q: Why is a wall adapter for charging not included with the Genius Ultra?
A: Wall adapters vary by country, based on power and voltage requirements. As USB plugs are standard with nearly all phones and mobile devices, almost everyone already has one; and keeping this out of the package allows us to make the Genius Ultra a universal product.
Q: How do I know when the Genius Ultra is done charging?
A: The Arbonne logo on the Genius Ultra will be steadily lit when it’s fully charged. The logo will glow on and off continuously while the Genius Ultra is charging, or when the device is turned on and the battery level is low.
Q: Can the Genius Ultra be used while it is plugged in and charging?
A: The Genius Ultra will not turn on while it is charging, so it cannot be used during this time.
Q: Can the Genius Ultra be used with a partial charge?
A: Yes, the Genius Ultra can be used with a partial charge. The Arbonne logo will blink to indicate when the battery power level is getting low and needs to be charged.
Q: How do I know the Genius Ultra is on?
A: The device will gently vibrate when it is on, and the Arbonne logo will light up. You will also see one, two or three small LEDs above the level selector, indicating the warmth setting.
Q: What should I do if the Genius Ultra will not turn on?
A: Try to charge your Genius Ultra. If it still will not turn on, or lights up but then quickly turns off, contact Customer Service.
Q: What happens if the Genius Ultra is dropped?
A: Care should be taken with the Genius Ultra to prevent dropping it as this could damage the circuitry and technology within the unit. Do not use the Genius Ultra if any damage is apparent.
Q: What should I do if the comfort level indicator light turns off during use?
A: Both the Arbonne indicator light (logo) and the gentle vibration of the handle indicate that the device is producing ultrasound and warmth. You can look to see if the Genius Ultra is still turned on prior to continuing use, or you can press the power button to turn it off and then back on again to continue use.