Standard Customer Service Hours
|Monday–Friday:||6 a.m.–6 p.m.||Pacific time|
|Saturday:||6 a.m.–3 p.m.||Pacific time|
For support regarding the My Office Pro CRM, contact us at 844.424.3648
|Monday–Friday:||9 a.m.–9 p.m.||EDT|
|Saturday:||6 a.m.–6 p.m.||EDT|
French Customer Service Hours
|Monday–Friday:||8 a.m.–7 p.m.||Eastern time|
|Saturday:||10 a.m.–2 p.m.||Eastern time|
|Month-End:||8 a.m.–10 p.m.||Eastern time|
English Customer Service will be open 6 a.m.–8 p.m. Pacific time on the final business day (If it falls on Monday–Saturday) for phone and fax orders. Online orders will be accepted until 10 p.m. Pacific time on the actual final day of the month for that month's qualifications.
Thank you for your interest in our products — we know you will enjoy them as much as we do! At Arbonne, we work every day to ensure we are bringing you the best products made with the finest ingredients that meet our high standards for quality and safety. The only way to ensure your product purchase meets these standards and is genuinely Authentic Arbonne is to purchase our products directly from an Arbonne Independent Consultant or through arbonne.ca. We cannot guarantee the quality, safety or authenticity of products purchased through any other outlet.
Arbonne has a Zero Tolerance Policy for anyone selling products via online sites like eBay or Amazon — Independent Consultants who sell products on unauthorized websites will have their contract terminated immediately.
Arbonne products are offered exclusively through Arbonne Independent Consultants throughout the United States, Canada, Australia, New Zealand, United Kingdom, Poland, and Taiwan in addition to arbonne.ca. Your Arbonne Independent Consultant will work with you to find products that satisfy your personal wellness and skincare goals.
For our customers who prefer the convenience of purchasing products online, we have designed our website to seamlessly allow you to purchase products from Arbonne directly, while still allowing you access to your Arbonne Independent Consultant. For answers to questions on which products you should use or how to use them, please contact your Arbonne Independent Consultant.
Please be advised that the websites listed below who claim to sell Arbonne products have no relationship with our company and are not authorized resellers of our products. Products sold through these websites have no relationship with Arbonne, are diverted, and therefore may be diluted, expired, obsolete or counterfeit. Additionally, these products may have been previously used and may not be safe to use or may not perform as tested. Arbonne is not able to make any product guarantee and is not able to process product returns for purchases made through any unauthorized reseller, including the following:
The Business Ethics Standards Team is devoted to assisting Arbonne Independent Consultants with adherence to our Policies & Procedures and upholding the ethics codes of the Direct Selling Associations of the countries in which we operate.
You may also use the Contact Us form if you become aware of any unapproved claims related to Arbonne products, representations relating to the income opportunity not in accordance with our Independent Consultant Compensation Summary or otherwise have questions about the actions of an Independent Consultant. Please allow 5–7 business days to receive a response.
Arbonne and its Independent Consultants are committed to the highest standards of ethical behaviour.We are a proud member of the DSA, to view the DSA Complaint Resolution Process, click here.
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When you choose Arbonne Autoship, you'll automatically receive a new shipment of each item you select every 30 to 60 days. We'll charge your credit card for each order only when the item is shipped. No obligation, you may cancel at any time.
While shopping check the Add as Arbonne Autoship Item checkbox before adding an item to your shopping bag.
After you complete the checkout process, the items you’ve selected for Arbonne Autoship will be added to a new Arbonne Autoship order. Your initial order is not considered an Arbonne Autoship order.
If you wish to consolidate your order, change delivery dates or cancel, visit Manage Arbonne Autoship within your account.
If you're local to the Canada or U.S. offices, you can select Green Will Call as a shipping method. Product orders are placed in Arbonne recyclable cloth bags instead of packaged in boxes, and they can be picked up at Will Call at the Arbonne office locations.
Located in the Toronto Home Office and the Calgary Distribution Centre, the “Arbonne Counter” is Arbonne’s first in-house showroom where Consultants can view, sample, and purchase select Arbonne products. The Arbonne Counter is open during Will Call business hours.
Note: Purchases from the Arbonne Counter are restricted to Arbonne Consultants and Preferred Clients only, and are subject to a $5 service fee. This fee is waived if your purchase is made at the time of your Will Call order pick-up.
To return or exchange product(s), YOU MUST OBTAIN a Return Merchandise Authorization (RMA) number.
Obtain an RMA number by calling Arbonne Customer Service at 1.888.ARBONNE. Packages received without an RMA number will be returned to sender.