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Customer Service

0800 995 021

Standard Customer Service Hours

Monday–Friday:8 a.m.–6 p.m.AEST (Sydney)
 

For support regarding the My Office Pro CRM, contact us at 844.424.3648

Monday–Friday:1 a.m.–1 p.m.NZST
Saturday:1 a.m.–10 a.m.NZST
 

Last Business Day of the Month

Monday–Friday:8 a.m.–10 p.m.AEST (Sydney)
Saturday:2 p.m.–10 p.m.AEST (Sydney)
If it falls on a Sunday:2 p.m.–10 p.m.AEST (Sydney)

Customer Service will not be available after 10 p.m. Online Orders placed after 10 p.m. cannot be guaranteed to count towards month end. Please ensure that you complete all Orders and Events before 10 p.m. on EOM (times mentioned are in AEST, Sydney).

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Purchase Genuine Arbonne Products

Purchase directly from an Arbonne Independent Consultant or through arbonne.com. We cannot guarantee the quality, safety or authenticity of products purchased through any other outlet. We will not guarantee products purchased through sites like Amazon, eBay or any other online retailer.

Authentic Arbonne

Thank you for your interest in our products – we know you will enjoy them as much as we do! At Arbonne, we work every day to ensure we are bringing you the best products made with the finest ingredients that meet our high standards for quality and safety. The only way to ensure your product purchase meets these standards and is genuine and Authentic Arbonne is to purchase our products directly from an Arbonne Independent Consultant or through Arbonne.com. We cannot guarantee the quality, safety or authenticity of products purchased through any other outlet.

Zero Tolerance Policy

Arbonne has a Zero Tolerance Policy for anyone selling products via online sites like Ebay or Amazon – Independent Consultants who sell products on unauthorised websites will have their contract terminated immediately.

Where To Buy Authentic Arbonne Products

Arbonne products are offered exclusively through Arbonne Independent Consultants throughout the United States, Canada, United Kingdom, Poland, Australia and New Zealand in addition to Arbonne.com. Please use the Find a Consultant Locator to find an Arbonne Authorised Independent Consultant in your area. Your Arbonne Independent Consultant will work with you to find products that satisfy your personal wellness and skincare goals.

Find an Independent Consultant

Reach out to an Independent Consultant near you for product recommendations and to learn about the Arbonne Opportunity.
Shop Online Directly Through Arbonne.Com

For our customers who prefer the convenience of purchasing products online, we have designed our website to seamlessly allow you to purchase products from Arbonne directly, while still allowing you access to your Arbonne Independent Consultant. For answers to questions on which products you should use or how to use them, please contact your Arbonne Independent Consultant. (Find a Consultant Locator)

Our Warning to You, Our Valued Customer: Unauthorised Internet Resellers

Please be advised that the websites listed below who claim to sell Arbonne products have no relationship with our company and are not authorised resellers of our products. Products sold through these websites have no relationship with Arbonne, are diverted, and therefore may be diluted, expired, obsolete or counterfeit. Additionally, these products may have been previously used and may not be safe to use or may not perform as tested. Arbonne is not able to make any product guarantee and is not able to process product returns for purchases made through any unauthorised reseller, including the following:

  • Amazon.com
  • eBay
  • Makeup Alley
  • AliBaba
  • Kijiji
  • Beauty Store Depot
  • Varagesale
  • Gumtree
  • Google Shopping
  • Skincare Korner
  • TaoBao
  • Yahoo Shopping

Business Ethics Standards Team (B.E.S.T.)

The Business Ethics Standards Team is devoted to assisting Arbonne Independent Consultants with adherence to our Policies & Procedures and upholding the ethics codes of the Direct Selling Associations of the countries in which we operate. You may also use the Contact Us form if you become aware of any unapproved claims related to Arbonne products, representations relating to the income opportunity not in accordance with our Independent Consultant Compensation Summary or otherwise have questions about the actions of an Independent Consultant. Please allow 5–7 business days to receive a response.

Arbonne and its Independent Consultants are committed to the highest standards of ethical behavior. We are a proud member of the DSA. To view the Code of Practice by which we abide and for information on the DSA Code Complaint Process, click here.

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Shipping Rate Schedule

Learn more about shipping rates in the United States and other countries.

When you choose Arbonne Autoship, you'll automatically receive a new shipment of each item you select every 30 to 60 days. We'll charge your credit card for each order only when the item is shipped. No obligation, you may cancel at any time.

NZ-Autoship

While shopping check the Add as Arbonne Autoship Item checkbox before adding an item to your shopping bag.

After you complete the checkout process, the items you’ve selected for Arbonne Autoship will be added to a new Arbonne Autoship order. Your initial order is not considered an Arbonne Autoship order.

If you wish to consolidate your order, change delivery dates or cancel, visit Manage Arbonne Autoship within your account.

Preferred Clients please visit our autoship page for full details including terms and conditions. ARBONNE AUTOSHIP

Independent Consultants, please visit The Source for information about Autoship for your business. THE SOURCE

Green Will Call

If you're local to the U.S. or Canadian offices, you can select Green Will Call as a shipping method. Product orders are placed in Arbonne recyclable cloth bags instead of packaged in boxes, and they can be picked up at Will Call at the Arbonne office locations.

Return Merchandise Authorisation (RMA)

To return or exchange product(s), YOU MUST OBTAIN a Return Merchandise Authorisation (RMA) number.

Obtain an RMA number by calling Arbonne Customer Service at 0800 995 021. Packages received without an RMA number will be returned to sender.

Download RMA Form

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