0800 977 5721
Standard Customer Service Hours
Thursday & Friday:
|8:30 a.m.–7 p.m.||GMT|
|Tuesday:||12 noon–7 p.m.||GMT|
Arbonne is committed to provide our customers with the best possible service and satisfaction from your purchase. If not totally satisfied, please contact Customer Service at Arbonne UK, 16 Basset Court, Loake Close, Grange Park, tel 0800-977-5721, or email firstname.lastname@example.org.
Any customer who is still not satisfied may wish to pursue your complaint via an Alternative Dispute Resolution (ADR) service. There are a number of government approved and EU listed ADR provider, which is competent to deal with the complaint, please see http://www.tradingstandards.uk/advice/approved-traders.cfm for more information. Arbonne does not choose to have its consumers’ complaints handled by such ADR providers. Instead, the Direct Selling Association (the DSA) offers a dispute handling service which is specific to direct selling companies such as Arbonne who are members of the DSA. For details of this and of the DSA’s Codes of Practice contact DSA, 30 Billing Road, Northampton NN1 5DQ, tel 016004 625700 or visit the DSA website: www.dsa.org.uk. Complaints can be submitted to the DSA either by email or by post.
Customer Service will be open 8:30 a.m.–7 p.m. GMT on the final business day (If it falls on Monday–Friday) for phone orders. Online orders will be accepted until 10 p.m. GMT on the actual final day of the month for that month's qualifications.
The Business Ethics Standards Team is devoted to assisting Arbonne Independent Consultants with adherence to our Policies & Procedures and upholding the ethics codes of the Direct Selling Associations of the countries in which we operate. You may also use the Contact Us form if you become aware of any unapproved claims related to Arbonne products, representations relating to the income opportunity not in accordance with our Independent Consultant Compensation Summary or otherwise have questions about the actions of an Independent Consultant. Please allow 5–7 business days to receive a response.
Arbonne and its Independent Consultants are committed to the highest standards of ethical behaviour. We are a proud member of the DSA, to view the DSA Code of Ethics, click here.
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When you choose Arbonne Autoship, you'll automatically receive a new shipment of each item you select every 30 to 60 days. We'll charge your credit card for each order only when the item is shipped. No obligation, you may cancel at any time.
While shopping check the Add as Arbonne Autoship Item checkbox before adding an item to your shopping bag.
After you complete the checkout process, the items you’ve selected for Arbonne Autoship will be added to a new Arbonne Autoship order. Your initial order is not considered an Arbonne Autoship order.
If you wish to consolidate your order, change delivery dates or cancel, visit Manage Arbonne Autoship within your account.
If you're local to the U.S. or Canadian offices, you can select Green Will Call as a shipping method. Product orders are placed in Arbonne recyclable cloth bags instead of packaged in boxes, and they can be picked up at Will Call at the Arbonne office locations.
To return or exchange product(s), YOU MUST OBTAIN a Return Merchandise Authorisation (RMA) number.
Obtain an RMA number by calling Arbonne Customer Service at 0800 977 5721 Packages received without an RMA number will be returned to sender.