Arbonne Privacy Policy (including Cookie Policy)

Revision Date: May 2016

Arbonne UK Limited (“Arbonne”, “we”, “us” or “our”) are committed to protecting and respecting your privacy. This sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following Privacy Policy to understand how we will collect, use and transfer information about you.

By accessing and using any part of this website (the "Website") you will be deemed to have consented to the collection and use of your information in accordance with the terms of this Privacy Policy. If you do not consent to the processing of your information in accordance with the terms of this Privacy Policy please leave this Website immediately and do not access or use the Website in the future.

For the purpose of the Data Protection Act 1998 (the “Act”), the data processor is Arbonne UK Limited of Unit 16 Basset Court, Loake Close, Grange Park, Northampton, NN4 5EZ, and the data controller is Arbonne International, LLC of 9400 Jeronimo Road, Irvine, California 92618, U.S.A. Each of the foregoing is registered with the UK Information Commissioner’s Office with registration numbers Z1104670 and Z1104619, respectively. The Website is operated by Arbonne UK Limited.

1. Information we Collect from You

We may collect and process the following data about you:

  • Information you give us: You may provide information by filling in forms on the Website. This includes information you provide (for example, your name, address, telephone number, email address, credit card information, etc.) at the time of registering to use the Website, purchasing goods and/or services, registering as an Arbonne Independent Consultant, posting material or requesting further services. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Information we collect about you: We may automatically collect details of your visits to the Website (including, but not limited to, IP address, traffic data, location data, weblogs and other communication data) and the resources that you access. The information we collect may also include records of correspondence and information you provide to us if you contact us via this Website.
  • Details of transactions you carry out through our Website and of the fulfilment of your orders;
  • Information we receive from other sources: We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

This Website is intended for use by persons ages 18 and older. We do not knowingly collect or use information from unsupervised individuals under the age of 18. Any individual under the age of 18 who uses this Website must have the consent of or be under the supervision of a parent or guardian while using this Website.

Arbonne Independent Consultants consent to the collection of personal information in accordance with the terms of the Arbonne Independent Consultant Application and Agreement executed by them when registering with us. Preferred Clients consent to the collection of personal information in accordance with the Terms and Conditions of the Preferred Client Programme executed by them when registering with us.

2. Cookies

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website. For information on the cookies we use and the purposes for which we use them see our Cookie Policy, below.

3. IP Addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregated information. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

4. Where we store your Personal Data

The data that we collect from you will be transferred to, and stored in the United Kingdom, as well as destinations outside the European Economic Area (the "EEA") including in Switzerland and the USA. Some of these countries do not have laws in place to protect your information. The data will also be processed by staff operating outside the EEA who work for us or for one of our vendors or suppliers. Such staff may be engaged in, among other things, the fulfilment of orders, the processing of payment details, the delivery of packages and the provision of administrative, customer service or other support services. By submitting your personal data, you agree to this transfer, storing or processing and to your data being disclosed to such third parties irrespective of their location for the purposes set out in this statement. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy in the areas outside the EEA. We will retain your information for a reasonable period of time or for as long as the law requires.

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. Where we have given you (or where you have chosen) a Personal Identification Number (PIN) which enables you to access certain parts of the Website, you are responsible for keeping this PIN confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

5. Uses made of the Information

We may use and analyse the information we collect, in accordance with the provisions of the Act, so that we can administer, support, manage, improve and develop our business and optimise your experience on our Website.

We use information held about you in the following ways:

  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us, including the fulfilment of orders and services and the payment of commissions. Our products are sold through our network of Independent Consultants, including via online shopping that is fulfilled directly by us in connection with an Arbonne Independent Consultant. When you purchase goods or services online from us, your information is automatically routed to our Arbonne Independent Consultants. Each Arbonne Independent Consultant is responsible for her or his own compliance with applicable privacy laws and industry standards. We make no warranty or guaranty that each Arbonne Independent Consultant is fully compliant with applicable data protection laws and industry standards.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our Service.

We undertake that we will not sell, transfer or share any Personal Information about you to any third parties outside of Arbonne and its approved partners, including Arbonne Independent Consultants, who have agreed to comply with the all necessary legal requirements concerning privacy, except under extraordinary circumstances as may be required by law or to protect legal rights. We may also use your data, or permit selected trusted third parties who have agreed to comply with our privacy policy to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by email, post or telephone.

6. Disclosure of your Information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

  • That assist our operation of the Website and the provision of the Products or Services to you.
  • In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets and their professional advisers.
  • If substantially all of our assets or a member of our group are acquired by a third party, personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms and Conditions, Independent Consultant Agreement and other agreements; or to protect the rights, property, or safety of Arbonne, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction or crime detection or prevention.

7. Your Rights

You have the right to ask us not to process your personal data for marketing purposes ("opt out"). We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to opt out by checking certain boxes on the forms we use to collect your data or at any time by contacting us at privacy@arbonne.com or by contacting customer service at customerservice@arbonneinternational.co.uk and placing “privacy” in the subject line.

The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own security, privacy and cookie policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

8. Access to Information

The Act gives you the right to access information held about you. You may also ask us to make changes to the information we hold about you to ensure that it is accurate and kept up to date. If you wish to do this, please send your request to customerservice@arbonneinternational.co.uk with “information request” in the subject line. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

9. General

We reserve the right at our discretion to make any changes to this Privacy Policy. Any amendments to this Privacy Policy will be immediately effective upon posting on the Website and your continued use of the Website following any such change will constitute your acceptance of such amendments.

If any provision of this Privacy Policy is held to be illegal, invalid or otherwise unenforceable that shall not affect the legality, validity or enforceability of the remaining provisions, which shall remain in full force and effect.

This Privacy Policy is governed by and shall be construed in accordance with English Law, and any claim brought under this Privacy Policy shall be subject to the exclusive jurisdiction of the English courts.

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to:

Arbonne UK Limited
Customer Services
16 Basset Court
Loake Close
Grange Park,
Northampton NN4 5EZ
Attn: Privacy Officer/Chief Information Security Officer

0800 977 5721

Or you may complete the online form at arbonneinternational.co.uk > Contact Us

PLEASE PRINT A COPY OF THIS AGREEMENT FOR YOUR RECORDS AND PLEASE CHECK THE WEBSITE FREQUENTLY FOR ANY CHANGES TO THIS AGREEMENT.

(Last revised on: October 2014)

The Website uses cookies to distinguish you from other users of the Website, to place items in your shopping cart and to assist your use of the Website. A cookie is a small text file that we store on your browser or the hard drive of your computer if you agree. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.

Cookies help us to improve our Website and to deliver a better and more personalised service. They enable us:

  • to store information about your preferences, and so allow us to customise the Website according to your individual interests;
  • to speed up your searches; and
  • to recognise you when you return to the Website.

You may refuse to accept cookies by activating the setting on your particular browser which allows you to refuse the setting of cookies. However, if you select this setting you may limit the functionality of certain parts of the Website, including online purchasing. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Website.

We use the following types of cookies:

  • Strictly necessary cookies. These are required for the operation of our Website, for example, to enable you to log into secure areas of the Website.
  • Analytical cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it.
  • Functionality cookies. These are used to recognise you when you return to our Website, which allows us to personalise our content for you, greet you by name and remember your preferences.
  • Targeting cookies. These record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
  • You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

    CookieNamePurposeMore information
    Google Analytics _utma
    _utmb
    _utmc
    _utmz
    These cookies are used to collect information about how visitors use our Website, which we use to help improve it. The cookies collect information in an anonymous form, including the number of visitors to the Website, where visitors have come to the Website from and the pages they visited. Click here for an overview of privacy at Google

    Most web browsers allow some control of most cookies through the browser settings.

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