Client Return Policy

A 45-day money-back guarantee is offered on all Arbonne products to Clients (including Preferred Clients). Clients who are not completely satisfied may return the purchased products for full refund or product exchange within 45 days from the Client purchase date. Shipping fees are non-refundable. Promotional products may not be available for replacement, and may, at Arbonne’s discretion, be exchanged for an item of equal value. Refunds and exchanges may be obtained by contacting Arbonne’s Customer Service Department at 1-800-ARBONNE. If Customer Service does not explicitly provide you with a Return Merchandise Authorization number (RMA) then please ask them for the RMA. Return packages received without an RMA cannot be processed. Please allow up to 7 days for processing. To help ensure you receive the highest quality product and service, the Client Return Policy applies only to Clients who order from an Arbonne Independent Consultant, an Arbonne Replicated Website, or directly from Arbonne using an Arbonne ID.

Independent Consultant Return Policy

Arbonne Independent Consultants are eligible for a 100% refund of the purchase price on product inventory and Business Aids and Business Tools at any time, purchased within one year from the date of return. Arbonne may request that the Independent Consultant resign his or her business relationship as a result of a return. Arbonne Independent Consultants may exchange products for equal or like value.

Política de Devolución del Cliente

Se ofrece a los Clientes una garantía de devolución del dinero en un plazo de 45 días para todos los productos de Arbonne (incluidos los Clientes Preferentes). Los Clientes que no estuvieran plenamente satisfechos pueden devolver los productos adquiridos para obtener un reemplazo o el reembolso completo dentro de los 45 días de la fecha de adquisición del Cliente. Los cargos de envío no son reembolsables. Es posible que los productos promocionales pueden no estar disponibles para su reemplazo, y podrán, a criterio de Arbonne, cambiarse por un artículo de igual valor. Los reembolsos y cambios se pueden obtener contactando al Departamento de Atención al Cliente al 1-800-ARBONNE. Si Atención al Cliente no ofrece explícitamente un número de Autorización de Devolución de Mercadería (RMA; Return Merchandise Authorization Number), favor de pedirles el RMA. Los paquetes de devolución recibidos sin un RMA no se podrán procesar. Favor de permitir hasta 7 días para su procesamiento. Para ayudar a asegurar que recibas productos y servicio de máxima calidad, la Política de Devolución de Cliente aplica solamente a Clientes que piden de un Consultor Independiente de Arbonne, un sitio web de réplica de Arbonne o directamente de Arbonne utilizando un ID de Arbonne.

Política de Devolución de Consultor Independiente

Los Consultores Independientes de Arbonne son elegibles para una devolución del 100% del precio de compra en inventario de producto y Materiales y Herramientas de Negocio en cualquier momento, comprados dentro del año de la fecha de devolución. Arbonne puede solicitar que el Consultor Independiente resigne su relación de negocio como resultado de la devolución. Los Consultores Independientes de Arbonne pueden cambiar productos por un valor igual o parecido.

Client Product Satisfaction Guarantee

A 45-day money-back guarantee is offered on all Arbonne products to Clients (including Preferred Clients). Clients not completely satisfied may return the purchased products to their Arbonne Independent Consultant for a replacement or full refund within 45 days from the Client purchase date. A signed and fully completed Product Return Form must accompany a product return. Shipping fees are non-refundable. Please allow four to six weeks for processing. Promotional products and gift items may not be available for replacement and may, at Arbonne’s discretion, be exchanged for an item of equal value.

The product guarantee applies only to Clients who order from an Arbonne Independent Consultant, an Arbonne Replicated Website, or directly from Arbonne using an Arbonne ID.

Independent Consultant Return Policy

Arbonne Independent Consultants may return product within 45 days of purchase for a 100% refund of the purchase price. Product must be in Resaleable (see definition of “Resaleable” in Section 11*) condition. A signed and fully completed Product Return Form must accompany a product return. Shipping fees are non-refundable. Arbonne reserves the right to terminate this Agreement without advance notice in the event a Consultant abuses the Arbonne Independent Consultant return policy.

Arbonne Independent Consultants voluntarily or involuntarily terminating their business relationship with Arbonne, or the Arbonne Independent Consultant’s renewal is due and the Arbonne Independent Consultant has elected not to renew, may return their product and Business Aids within 1 year of purchase. Inventory being returned must be accompanied by the Independent Consultant’s written and signed letter resigning, or stating his or her intention not to renew as an Arbonne Independent Consultant and a fully completed Product Return Form. Product and Business Aids that have been purchased within one year from the date of termination and are returned at termination must be in Resaleable (see definition of “Resaleable” in Section 11*) condition and will be repurchased at 100% of the Independent Consultant’s original purchase price less appropriate set-offs and legal claims, if any. Set-offs include, but are not limited to, those items identified in Policy 8.3, Commission and Bonus Recapture.

For all returns, please allow four (4) to six (6) weeks for processing. Exchanged products, unlike returned products, will not result in a reduction of Qualifying Volume or other sales benefits.

*From Section 11 (Definitions):
Resaleable: Products and Business Aids shall be deemed “resaleable” if each of the following elements is satisfied: 1) they are unopened and unused; 2) packaging and labeling has not been altered or damaged; 3) they are in a condition such that it is a commercially reasonable practice within the trade to sell the merchandise at full price; 4) the product contains current Arbonne labeling. Any merchandise that is clearly identified at the time of sale as non-returnable, discontinued or as a seasonal item, shall not be resaleable.

Garantie de satisfaction du client

Une garantie de remboursement de 45 jours sur tous les produits Arbonne est accordée aux clients (y compris les clients privilégiés). Les clients qui ne sont pas entièrement satisfaits d’un produit peuvent le retourner à leur conseiller indépendant Arbonne pour un échange ou un remboursement complet à l’intérieur d’une période de 45 jours. Un formulaire de retour dûment rempli et signé doit accompagner le produit retourné. Les frais de livraison ne sont pas remboursables. Veuillez prévoir de quatre à six semaines pour le traitement du retour. Les produits promotionnels ou les articles offerts en cadeau peuvent ne pas être remplaçables, mais pourraient être échangés, à la seule discrétion de Arbonne, pour un autre article d’égale valeur.

La garantie sur les produits s’applique seulement aux clients qui commandent d’un conseiller indépendant Arbonne, à partir du site Web de ce dernier ou directement de Arbonne en soumettant un numéro d’identification Arbonne.

Politique de retour du conseiller indépendant

Les conseillers indépendants Arbonne qui acquièrent des produits pour leur usage personnel seulement sont assujettis aux mêmes politiques de retour que celles qui s’appliquent aux clients (Consultez « Garantie de satisfaction du client », ci-dessus). Contrairement aux produits retournés, les produits échangés n’occasionneront pas de réduction du volume de qualification ou autres bénéfices.

Le conseiller indépendant Arbonne ne peut retourner aux fins de remboursement ses produits en stock (qui ne sont pas des produits achetés pour l’utilisation personnelle ou familiale) ou les accessoires d’aide à l’entreprise achetés personnellement de Arbonne, à moins qu'il mette fin de façon volontaire ou non à sa relation d’affaires avec Arbonne, ou si le renouvellement est dû et que le conseiller indépendant Arbonne a décidé de ne pas le renouveler. Un formulaire de retour dûment rempli et, si tel est le cas, une lettre de démission écrite et signée par le conseiller indépendant Arbonne ou signifiant son intention de ne pas renouveler son association à Arbonne, doit accompagner le matériel qui est retourné. Les produits et les accessoires d’aide à l’entreprise qui ont été achetés durant l’année précédant la date de démission et qui sont retournés doivent pouvoir être revendus (voir la définition de « revente » à l’article 11) et seront rachetés à 100 % du montant déboursé par le conseiller indépendant Arbonne lors de l’achat original, moins les ajustements et compensations pour réclamations légales, le cas échéant.

Pour les renseignements complets, consultez les politiques et procédures de Arbonne pour le Canada.

Client Product Satisfaction guarantee

A 45 day, money back guarantee is offered on all Arbonne products sold to Clients. Clients not completely satisfied may return the purchased products to their Arbonne Independent Consultant within 45 days from the Client purchase date for a full refund. A signed and fully completed Product Return Form must accompany a product return. Clients may claim a full refund by cancelling the order in writing, by using the cancellation form set out in the Client Order Form or otherwise by contacting an Arbonne Independent Consultant or Arbonne directly and returning the products at any time up to 45 days after delivery. Promotional products and gift items may not be available for replacement and may, at Arbonne’s discretion, be exchanged for an item of equal value. If the products are returned by the Client for any reason other than damage to or a defect in the products and they have suffered any reduction in value as a result of handling beyond what is necessary to establish the nature, characteristics and functioning of the products then the Client will be charged for that diminution in value and that charge will be deducted from the refund. This policy does not affect any Client’s statutory rights.

Arbonne Independent Consultants must honour the rights of the Clients and consumers as set out in the Client Order Form. Arbonne Independent Consultant must (i) inform Arbonne of any notice of cancellation or Client Product Satisfaction Guarantee claim that the Arbonne Independent Consultant received from a Client or consumer immediately and (ii) give every co-operation to Arbonne to ensure that the Client or consumer's rights are honoured promptly.

Independent Consultant Return Policy

If an Arbonne Independent Consultant terminates his or her Arbonne Independent Consultant Agreement with Arbonne, the Arbonne Independent Consultant may be entitled to return certain goods purchased within one year prior to the termination in accordance with the provisions stated in the Arbonne Independent Consultant Agreement.

Arbonne Independent Consultant purchasing as a consumer and not for resale have the right to cancel such an order contract within 14 days from the date of delivery of the products by giving notice to Arbonne. Such Arbonne Independent Consultants may claim a full refund by cancelling the consumer order in writing, by using the cancellation form in the Independent Consultant Product Order Form or otherwise, contacting by contacting customer services at Arbonne as long as Arbonne receives a clear statement of the decision to cancel. To meet the 14 days cancellation deadline, it is sufficient for the Arbonne Independent Consultant to send a cancellation notice to Arbonne before that cancellation period has expired. Provided that the Arbonne Independent Consultant returns the products to Arbonne, Attn: Arbonne Product Return, Cygnia Logistics Limited, Style Way, Pineham, Northampton, NN4 9EX within 30 days from the date of the notice of cancellation, Arbonne will provide a refund to the Arbonne Independent Consultant. Arbonne will refund the Arbonne Independent Consultant without undue delay and not later than 14 days from the day he or she returns the products, and will refund him or her by the same means of payment that he or she used for the initial transaction and the Arbonne Independent Consultant will not incur any charges for that refund. Arbonne may withhold the refund until the Arbonne Independent Consultant has returned the products back or he or she has supplied evidence of having sent back the products, whichever is the earliest. The refund will include the initial costs of delivery (except for any supplementary delivery costs if he or she chose a delivery method which was more expensive than Arbonne’s standard delivery cost).

If an Arbonne Independent Consultant rejects the products for any reason other than damage to or a defect in the products, he or she must pay the cost of returning the products to Arbonne and will be responsible for their safety during transportation. If the Arbonne Independent Consultant rejects the products because they are damaged or faulty, Arbonne will cover the cost of the return of the products. If the products are returned by the Arbonne Independent Consultant for any reason other than damage to or a defect in the products and they have suffered any reduction in value as a result of handling beyond what is necessary to establish the nature, characteristics and functioning of the products then he or she will be charged for that diminution in value and that charge will be deducted from the refund. These rights of cancellation are without prejudice to the statutory rights.

Arbonne reserves the right to review and terminate the Agreement and Arbonne ID for excessive or improper return activity.

Client Product Satisfaction guarantee

A 45-day money-back guarantee is offered on all Arbonne products to all Clients (including Preferred Clients). Clients not completely satisfied may return the purchased products to their Arbonne Independent Consultant for a replacement or refund of the purchase price within 45 days from the Client purchase date. A signed and fully completed Product Return Form must accompany a product return. Return shipping fees are non-refundable. Please allow four to six weeks for processing. Promotional products and gift items may not be available for replacement, and may, at Arbonne's discretion, be exchanged for an item of equal value.

The product guarantee applies only to clients and preferred clients who order from an Arbonne Independent Consultant, an Arbonne replicated website or directly from Arbonne using an Arbonne ID.

The 45-day money-back guarantee is in addition to other rights and remedies, which are available under the Australian consumer law. Where a product does not comply with a statutory guarantee, both clients and Arbonne Independent Consultants may be entitled to a replacement or a full refund and for compensation for any other reasonably foreseeable loss or damage (in some circumstances).

Independent Consultant Return Policy

Arbonne Independent Consultants who certify that they are purchasing product for personal consumption purposes only have the benefit of the same return policy as is extended to Clients and Preferred Clients (see Client Product Guarantee Policy above). Exchanged products, unlike returned products, will not result in a reduction of Qualifying Volume or other sales benefits.

Subject to any right available under the Australian Consumer Law, Arbonne Independent Consultants shall not be entitled to return inventory (as distinguished from products purchased for personal or family use) or Business Aids that they personally purchased from Arbonne for a refund unless the Arbonne Independent Consultant is voluntarily or involuntarily terminating his or her business relationship with Arbonne, or the Arbonne Independent Consultant's renewal is due and the Arbonne Independent Consultant has elected not to renew. Inventory being returned must be accompanied by the Arbonne Independent Consultant's written and signed letter terminating, or stating his or her intention not to renew, as an Arbonne Independent Consultant and a fully completed Product Return Form. Product and Business Aids returned at termination must be in resaleable condition and will be repurchased at 100% of the Arbonne Independent Consultant's original purchase price less appropriate setoffs and legal claims, if any.

GWARANCJA ZADOWOLENIA KLIENTA Z PRODUKTU

Arbonne oferuje czterdziestopięciodniową gwarancję zwrotu pieniędzy na wszystkie produkty Arbonne sprzedawane na rzecz Klientów. Klienci, którzy nie są w pełni zadowoleni mogą zwrócić zakupione produkty do swojego Niezależnego Konsultanta Arbonne w terminie 45 dni od daty zakupu przez Klienta i w takim przypadku uzyskają pełny zwrot pieniędzy. Do produktu musi być załączony podpisany i kompletny Formularz Zwrotu Produktu. Opłaty za przesyłkę nie są zwracane w odniesieniu do zamówień odwołanych później niż w terminie czternastu dni od dostawy produktów. Czas przetwarzania zwrotu to 28 dni. Produkty promocyjne oraz prezenty nie są objęte możliwością wymiany, ale według uznania Arbonne mogą zostać zamienione na przedmioty o tej samej wartości. Niniejsza procedura nie narusza żadnych ustawowych praw Klienta.

POLITYKA ZWROTÓW NIEZALEŻNEGO KONSULTANTA

Arbonne zwróci koszt albo dokona wymiany wszelkich nieużywanych produktów sprzedanych na rzecz Niezależnego Konsultanta Arbonne, które są w stanie umożliwiającym ich dalszą odsprzedaż i które zostaną zwrócone Arbonne w terminie 7 dni od daty złożenia zamówienia na produkty przez Niezależnego Konsultanta Arbonne. Niezależny Konsultant Arbonne może odstąpić od zamówienia produktów poprzez wysłanie pisemnego oświadczenia o odstąpieniu od zamówienia do Arbonne International, LLC c/o Arbonne Polska Unit 16 Basset Court, Loake Close, Grange Park, Northampton, NN4 5EZ, Anglia, w terminie 7 dni od złożenia zamówienia.

Ponadto, jeżeli Niezależny Konsultant Arbonne wypowie Umowę Konsultanta Arbonne z Arbonne, Niezależny Konsultant Arbonne ma prawo do zwrotu produktów zakupionych w okresie dwunastu miesięcy przed datą wypowiedzenia, zgodnie z postanowieniami zawartymi w Umowie Konsultanta Arbonne. Do zwracanych produktów załączona musi być pisemna i podpisana rezygnacja Niezależnego Konsultanta Arbonne albo pismo, w którym oświadcza on, że nie chce przedłużać Umowy. Produkty i Materiały Pomocnicze zwracane w chwili wypowiedzenia Umowy muszą być zakupione w okresie 12 miesięcy poprzedzających wypowiedzenie i muszą znajdować się w Stanie Umożliwiającym Odsprzedaż (jak zdefiniowano to w punkcie 11) i zostaną odkupione za 100% ceny zapłaconej przez Niezależnego Konsultanta pomniejszonej o wynagrodzenie uzyskane przez Niezależnego Konsultanta w związku z zakupem zwracanych Produktów i Materiałów Pomocniczych. Ponadto, Arbonne jest uprawniona do dokonania innych potrąceń przysługujących jej wierzytelności, o ile takie będą istniały. Potrącenia dotyczą, w szczególności, kwot opisanych w punkcie 8.3 Odzyskiwanie Prowizji i Bonusów.

For Preferred Clients and Clients

Arbonne offers a 45-day Money Back Guarantee on all Arbonne products ordered through an Arbonne Independent Consultant , an Arbonne replicated website or directly from Arbonne using an Arbonne ID number. Clients not completely satisfied may return the purchased products to their Arbonne Independent Consultant for a replacement or full refund within 45 days of the Client purchase date. A signed and fully completed Product Return Form must accompany a product return. Shipping fees are non-refundable. Please allow four (4) to six (6) weeks for processing. Promotional products and gift items may not be available for replacement, and may, at Arbonne's discretion, be exchanged for an item of equal value. This 45-day Money Back Guarantee is in addition to any rights and remedies available under the Consumer Guarantees Act 1993.

For Arbonne Independent Consultants

CLIENT PRODUCT SATISFACTION GUARANTEE

A 45 day money-back guarantee is offered on all Arbonne products to all Clients (including Preferred Clients). Clients not completely satisfied may return the purchased products to their Arbonne Independent Consultant for a replacement or refund of the purchase price within 45 days from the Client purchase date. A signed and fully completed Product Return Form must accompany a product return. Return shipping fees are non-refundable. Please allow four to six weeks for processing. Promotional products and gift items may not be available for replacement, and may, at Arbonne's discretion, be exchanged for an item of equal value.

THE PRODUCT GUARANTEE APPLIES ONLY TO CLIENTS AND PREFERRED CLIENTS WHO ORDER FROM AN ARBONNE INDEPENDENT CONSULTANT, AN ARBONNE REPLICATED WEBSITE OR DIRECTLY FROM ARBONNE USING AN ARBONNE ID NUMBER.

THE 45 DAY MONEY-BACK GUARANTEE IS IN ADDITION TO OTHER RIGHTS AND REMEDIES WHICH ARE AVAILABLE UNDER THE CONSUMER GUARANTEES ACT 1993. WHERE A PRODUCT DOES NOT COMPLY WITH A STATUTORY GUARANTEE, BOTH CLIENTS AND ARBONNE INDEPENDENT CONSULTANTS MAY BE ENTITLED TO A REPLACEMENT OR A FULL REFUND (INCLUDING SHIPPING COSTS) AND FOR COMPENSATION FOR ANY OTHER REASONABLY FORESEEABLE LOSS OR DAMAGE (IN SOME CIRCUMSTANCES).

INDEPENDENT CONSULTANT RETURN POLICY

Arbonne Independent Consultants who certify that they are purchasing product for personal consumption purposes only have the benefit of the same return policy as is extended to Clients and Preferred Clients (see Client Product Guarantee Policy). Exchanged products, unlike returned products, will not result in a reduction of Qualifying Volume or other sales benefits.

Subject to any right Arbonne Independent Consultants may have under the Consumer Guarantees Act 1993, Arbonne Independent Consultants shall not be entitled to return inventory (as distinguished from products purchased for personal or family use) or Business Aids which they personally purchased from Arbonne for a refund unless the Arbonne Independent Consultant is voluntarily or involuntarily terminating his or her business relationship with Arbonne, or the Arbonne Independent Consultant's renewal is due and the Arbonne Independent Consultant has elected not to renew. Inventory being returned must be accompanied by the Independent Consultant's written and signed letter terminating, or stating his or her intention not to renew, as an Arbonne Independent Consultant and a fully completed Product Return Form. Product and Business Aids returned at termination must be in re-saleable condition and will be repurchased at 100% of the Independent Consultant's original purchase price less appropriate setoffs and legal claims, if any. Setoffs include, but are not limited to, those items identified in the Arbonne Independent Consultant Policies & Procedures.

Return Merchandise Authorization (RMA)

Please allow 2-4 weeks for refunds to be processed once the item is received in our warehouse. Arbonne is committed to using only beneficial and high quality ingredients. All our formulations are subject to exhaustive laboratory testing. If, however, within 45 days of purchase, your Client is not completely satisfied with any Arbonne product, you may return the unused portion to Arbonne for a full refund of the price paid or replacement product.

To Return or Exchange Product, YOU MUST OBTAIN a Return Merchandise Authorization (RMA) Number.

• Obtain an RMA# by calling Arbonne Customer Service at 0800 995 021.
• Packages received without an RMA# will be returned to sender.

Download RMA form