Arbonne International Privacy Policy

Revision Date: April 2014

Arbonne International Distribution, Inc. (hereinafter, "Arbonne") is committed to protecting the privacy, confidentiality, accuracy and security of personal information in our possession. This Privacy Policy explains our information practices and how Arbonne collects, uses and discloses the personal information you may choose to provide to us, whether online or otherwise.


"Personal information" refers to information that specifically identifies you as an individual and is provided to or collected by us. It may include, for example, your name, residential mailing address, residential email address, residential phone and facsimile numbers, age, credit card number, and gender. Personal information does not include business contact information Arbonne is committed to collecting, using and disclosing personal information responsibly. Personal information that you provide will be used and disclosed only for the purposes to which you have consented.

By using Arbonne's websites you signify your consent to the collection of personal information. Arbonne may modify or revise its Privacy Policy from time-to-time without any notice to you. The revised Privacy Policy shall be posted on our websites. You should review the Privacy Policy on a regular basis for any such changes. You agree that your continued use of our websites after the revised Privacy Policy has been posted constitutes your consent to such revised Privacy Policy.


Arbonne's websites are intended for use by adults and minors over the age of 13. Arbonne does not knowingly collect or use information from minors under the age of 13.

Information Automatically Collected

We receive and store certain types of information when you contact our websites. Cookies are simple text files that web browsers place on a user's hard drive when sites are visited. Cookies tell us that you are a past user of the website. Arbonne uses cookies to measure the number of visits, average time spent, pages viewed and to gather other statistics relating to the use of our website. No personal information is stored within the Cookies. You may decline Cookies if your web browser permits, but certain features on our websites may not function if you do not accept Cookies.

Personal Information You Provide

Arbonne receives personal information only for a narrow set of purposes. Providing us with your personal information is always your choice. When you request services from us, we ask that you provide sufficient information to enable us to respond to your request. Personal Information may be used:

  • To contact and correspond with you;
  • To confirm your identity;
  • To process and ship your orders for products;
  • For billing purposes related to our services;
  • To notify consumers of website updates;
  • To contact consumers for marketing purposes;
  • To respond to your service request or complaint; or
  • For regulatory and audit purposes;
  • Personal information may also be used for other purposes, subject to obtaining your prior consent.

Website: Arbonne may collect personal information about you when you register to become an Arbonne Independent Consultant, Preferred Client or order product. In addition, we keep a record of the email addresses of those who contact us. We may use the personal information you provide to us on the website to contact you from time-to-time and as otherwise permitted by law. Arbonne also collects both aggregate and user-specific information from the web pages accessed or visited, and any information volunteered by visitors to the website, such as marketing survey information and contest application information.

Service Request or Complaints: Arbonne may collect personal information from you if you contact us with a request or complaint. The information collected may include your name, address, telephone number, email address, and the necessary facts to enable us to deal with your request or complaint.

Marketing: Arbonne may collect information about you if you consent to participate in any of our marketing initiatives or research. The information collected may include your consumer habits and preferences. We may also send you email promotions and other information that may be of interest to you from Arbonne or from its approved partners, as permitted by law.

Contests and Promotions: Arbonne may collect information about you if you participate in any of our contests or promotions.


Your consent for us to collect, use and disclose your information may be expressed in writing, or may be implied by the fact that you have provided your personal information to us either verbally, electronically or in writing. When we receive personal information from you that enables us to provide you with our services, your consent to allow us to deal with that personal information in a reasonable manner may be implied. Independent Consultants consent to the collection of personal information in accordance with the terms of the Arbonne Independent Consultant Application and Agreement executed by them when registering with Arbonne. Preferred Clients consent to the collection of personal information in accordance with the Terms and Conditions of the Preferred Client Program executed by them when registering with Arbonne.

You also authorize us to use and retain this personal information for as long as it may be required for the purposes described above. Your consent remains valid even after the termination of our relationship with you, unless you provide us with written notice that such consent is withdrawn.


We will not sell, transfer or share any personal information about you to any third parties outside of Arbonne and its approved partners who agree to honor these privacy safeguards, except under circumstances as may be required by law or to protect legal rights.

We may share our records with Arbonne International, LLC, Arbonne International Canada, Inc. or other affiliated entities. Personal Information that is accessible to an American company or stored in the United States may be subject to disclosure to U.S. government, courts or law enforcement or regulatory agencies for purposes of law enforcement.

Arbonne products are sold through our network of Independent Consultants, including online shopping that is fulfilled directly by Arbonne in connection with an Arbonne Independent Consultant. If you are purchasing goods or services from Arbonne, we will automatically disclose your personal and purchasing information to an Arbonne Independent Consultant in order to route your purchase through an Independent Consultant. Such personal and purchasing information includes information about your order history, your name, address, email and phone number and your most recent order.

In providing our services, we may need to disclose the personal information we collect to other service providers or agents who perform various functions for us, such as fulfilling orders, delivering packages, email administrative functions, processing credit card payments, and providing customer service, provided such suppliers agree to keep all personal information private, confidential and secure. Arbonne may also disclose your personal information to third parties who administer contests, promotions and on-line activities on our behalf.

Information that is transferred or disclosed to Arbonne Independent Consultants and to service providers or agents who perform various functions for us may be transferred outside of your home country to foreign jurisdictions, and may be accessible to law enforcement and other authorities within those jurisdictions.

In certain circumstances, we may provide personal information to third parties for legal or regulatory purposes, or as otherwise required or permitted by law.

If Arbonne or its assets were to be sold, the purchaser is entitled to conduct a "due diligence" review of our records to ensure we are a viable business honestly portrayed to the purchaser. This due diligence review may involve some review of our accounting and client files. Before being provided access to our records, the potential purchaser would be required to agree in writing to keep all information confidential.


You may opt out of receiving certain communications from us (i.e. email promotions and other information that may be of interest to you from Arbonne or from its approved partners) by emailing us at: or writing to us at:

Arbonne International
7135 Kennedy Road
Mississauga, ON L5S 0A6
Attn: Privacy Officer/Information Security Officer


This Privacy Policy does not apply to any personal information obtained, held or used in connection with any of Arbonne's websites located outside of Canada. Please visit Arbonne's country specific websites if you require information on the privacy policy applicable to that website.

The website may contain links to other websites. Arbonne is not responsible for the privacy practices or content of such other websites.


Arbonne understands the importance of protecting your personal information. We use Internet security protocols to protect personal information collected through our websites. However, Arbonne does not represent or warrant the complete security of the personal information provided to us through our websites. You understand that you are providing such information to us at your own risk.


It is important that your personal information is accurate and complete. Having accurate information about you enables us to give you the best possible service. With some exceptions prescribed by law, you have the right to access, verify or challenge the information we have about you and have it amended if appropriate. You can help us keep personal information up-to-date by keeping us informed of any changes, such as a change of address, telephone number or any other circumstances.


If you have any questions, concerns or complaints regarding this Privacy Policy, or you wish to access or make changes to information about you, please contact us by mail, email, or telephone as follows:

Arbonne International
7135 Kennedy Road
Mississauga, ON L5S 0A6
Attn: Privacy Officer/Information Security Officer

Or complete the online form at > Contact Us and write PRIVACY POLICY in the subject line.


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