Arbonne International Privacy Notice

Effective Date: December 2020

YOUR PRIVACY IS IMPORTANT TO US

This Privacy Notice (Notice) describes Arbonne International, LLC, the data controller, (sometimes referred to as “Arbonne” “us” “we” or “our”) practices relating to the personal information that we collect through this website to support our relationship with you as an Arbonne Independent Consultant, Preferred Client or Client (collectively, “you” or “your”). As a data controller, we determine the purpose for the collection, storage and processing of your personal information.

Any reference to Arbonne International, LLC would include some or all instances the following entities:

  • Arbonne International LLC (United States)
  • Arbonne International, LLC New Zealand Limited (New Zealand)
  • Arbonne International Limited (United Kingdom)
  • Arbonne International Canada, Inc. (Canada)
  • Arbonne Australia PTY LTD. (Australia)
  • Arbonne UK LTD (Poland)
  • Levlad, LLC (United States)

If we modify this Notice, we will notify you within an appropriate time period and subsequently, post an updated version on this website.

Purpose

We are providing this Notice to help you better understand –

  • WHAT AND WHY WE COLLECT PERSONAL INFORMATION ABOUT YOU
  • HOW WE PROTECT YOUR PERSONAL INFORMATION
  • HOW WE SAFEGUARD MINOR’S PRIVACY
  • HOW YOUR PERSONAL INFORMATION IS SHARED WITH THIRD PARTIES
  • YOUR CONSENT
  • YOUR RIGHTS
  • HOW TO EXERCISE YOUR RIGHTS

WHAT AND WHY WE COLLECT PERSONAL INFORMATION ABOUT YOU

Arbonne may process and collect (hereinafter referred to as “collect”) various types of personal information about you under certain circumstances. We will use the personal information collected to provide and support the Arbonne Products and related services.
Categories of what personal information we collect and why we collect it are listed below.

Why We Collect What Categories of Personal Information We Collect
To review and process your application for the legitimate business purpose of doing business with us, when you register as an Independent Consultant/Preferred Client/Client, and if you are approved to register as an Independent Consultant/Preferred Client/Client Contact Information:
  • Independent Consultant (IC): First and last name, address, email address, date of birth, password, mobile phone, and official government identification, if applicable, based on country requirements
  • Preferred Client (PC): First and last name, address, email address, date of birth, password, mobile phone
  • Client: First and last name, address, email address, month and year of birth, password, mobile phone
To allow IC to process PC personal information for the legitimate business purpose to assist the PC with shopping in each of Arbonne various countries’ catalogues Contact and financial information: First and last name, address, email address, phone number, payment information
To ship products, information, and services you requested Shipping information: First and last name, shipping address, credit card information
To process payment information to facilitate purchase transactions Financial information: credit card information, and official government identification, if applicable, based on country requirement
To improve content, functionality, and usability of our websites Website: (e.g., information collected via cookies and web beacons, including Internet Protocol (“IP”) address, browser names, operating system details, domain names, session visits dates and times, and webpages viewed). For more information, refer to our Cookies Notice
To provide personalised experience and to better understand your needs when you visit our sites Contact Information: First and last name, address, email address, phone number
To offer opportunities to participate in surveys and provide feedback to you Contact Information: First and last name, address, email address, phone number
*To promote Arbonne products and the opportunity provided that you have opted-in to receive direct marketing and commercial information by means of electronic communication (SMS, e-mail, telephone); telecommunications terminal devices (telephone, tablet computer, computer with Internet access, and automated calling systems.

*You can withdraw your consent to receive any direct marketing communication from us.
Contact Information: First and last name, address, email address, phone number
To provide updated information to you regarding a change in our Policies and Procedures, Privacy Notices, and Terms of Conditions Contact Information: First and last name, address, email address, phone number
To allow Customer Support Agents to communicate with you over the telephone or via Live CHAT Contact Information: First and last name, address, email address, phone number
To administer promotions you enter, and if you are selected, send prizes to you as part of a giveaway event Contact Information: First and last name, address, email address, phone number
To allow us to process and store IC data that is linked to our Customer Relationship Management platform, My Office Pro (CRM) Contact Information: IC, PC, Clients, and Prospects – first and last name, email address, home address, phone number

We process personal information that is stored in the CRM platform. The CRM generates tasks and draft email templates for the IC based on personal information that is stored in and available through the IC personal Gmail, Google Calendar and Google Contact accounts.

In the event that we sell, license, or transfer all or a portion of our business or assets, we will notify you of the transfer, and allow you the opportunity to opt out of any transfer of your personal information to the acquiring company or entity.
To comply with government, law enforcement, legal and regulatory obligations We will provide your personal information to an official government, law enforcement, legal or regulatory authority as is required by law.

As permitted by applicable privacy law, we may remove (i.e., anonomise, aggregate, mask or otherwise strip) any personal information we collect, process or store about you in such a manner that the information is no longer be attributed to you. If we do so, this information will no longer be considered personal information and thus, no longer governed by the applicable privacy laws.

HOW WE PROTECT YOUR PERSONAL INFORMATION

Arbonne uses technical, administrative, and physical measures to protect your personal information against accidental or intentional destruction, loss, alteration, unauthorised disclosure, or access and against other unlawful forms of collecting and processing. Arbonne follows industry standards and practices to help protect the confidentiality and integrity of your personal information that is collected and processed.

HOW WE SAFEGUARD MINOR’S PRIVACY

We do not knowingly collect personal information or any other identifying data from individuals under 18 years of age. Should we discover that we have collected personal information of an individual under 18 years of age, we will either delete the personal information or obtain the consent of the individual’s parent or legal guardian to process the personal information, where required by law.

HOW YOUR PERSONAL INFORMATION IS SHARED WITH THIRD PARTIES

We do not sell your personal information to any third party. We may, however, disclose your personal information to (or for):

  • Subsidiaries and Affiliated Companies: We will share your personal information with subsidiaries and affiliated companies, to provide the services you have requested. These subsidiaries and affiliated companies will handle your personal information in accordance with this Notice.
  • Service Providers: We will disclose your personal information to unaffiliated third parties who process information on behalf of Arbonne, for purposes of carrying out our administrative, marketing, professional or technological support functions. In such instances, we will restrict the use of your personal information by the unaffiliated third party by requiring these third parties to keep this information confidential.
  • Purposes Authorised by You: When you have requested such sharing (e.g. payment processing, delivery of goods and services, participating in an Arbonne sponsored program or event).
  • Legitimate Business Purpose: We will use your personal information to process your requests to do business with Arbonne (e.g. processing credit application, performing background checks based on reference information, managing Arbonne account information, facilitating the processing of payment information).
  • Emergency Purposes: Under certain special circumstances (e.g. responding to an emergency that is believed to threaten or harm an individual or property).
  • Courts, Law Enforcement or Governmental Agencies: We will also share your personal information with courts, law enforcement, or other government agencies in order to comply with legal and regulatory requests. Your personal information will be disclosed to:
    • Protect Arbonne’s legal claims and interests
    • Defend against potential or actual litigation
    • Comply with federal, state, provincial/territorial or local laws and regulations
    • Comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, provincial/territorial or local authorities
  • Ownership Transferees: We reserve the right to share your personal information in the event we sell, license, or transfer (Transfer) all or a portion of our business or assets. Should such a Transfer occur, we will direct the transferee to use your personal information in a manner that is consistent with this Notice, or applicable laws.

INTERNATIONAL DATA TRANSFERS

Many countries have laws and regulations which only permit Arbonne to make international data transfers which includes whether the receiving country has instituted equivalent mechanisms to adequately safeguard your personal information. Arbonne is committed to ensuring the protection of your data. As a result, we have established contractual clauses and procedures among our entities to protect your personal information regardless of its location (i.e., United States, Australia, Poland, United Kingdom, Canada, and New Zealand). Arbonne entities will follow all applicable requirements, as well as apply appropriate procedures and safeguards before and during the process of making a physical or electronic international transfer of your personal information.

YOUR CONSENT

We will seek to obtain your consent to collect your information or send you electronic marketing in certain instances pursuant to applicable laws and regulations. You may revoke your consent for us to collect your personal information at any time by sending us an email to privacy@Arbonne.com or calling us at 0800 9775 721 (note: international calling rates may apply if you are calling from outside of the United Kingdom). Withdrawal of your consent will not prevent our ability to process your personal information, if a lawful purpose for processing the personal information still exists.

YOUR RIGHTS

In accordance with applicable privacy laws and regulations, you have various privacy rights that you can exercise.

You Have The Right To Ask Arbonne
Opt-Out / Do Not Sell My Personal Information To stop selling or not to sell your personal information

As mentioned above, we do not sell your personal information to any third party. If this practice changes in the future, we will notify you. To protect your interests, we are giving you the right to have your name placed on our “Opt-Out/ Do Not Sell My Personal Information” list.
Access / Know
  • whether your personal information is being processed
  • the purposes of the processing
  • the categories of personal information
  • the recipients or categories of recipients to whom the personal information have been or will be disclosed
  • where possible, the period for which the personal information will be stored, or, if not possible, the criteria used to determine that period
Rectification / Correction To correct inaccurate personal information that we may have about you
Erasure / Be Forgotten / Deletion *To erase personal information that we have about you where one of the following grounds applies:
  • the personal information is no longer needed for the purposes for which it was collected
  • you withdraw your consent to retain your personal information
*We will not erase and retain your personal information only if we have a legal basis to do so (i.e., for tax purposes or otherwise as required by law)
Data Portability To send you your personal information in a commonly used and machine readable format where the personal information collected was:
  • based on your consent and
  • processing was carried out by automated means
Restrict Processing To limit the processing your personal information where one of the following applies:
  • you dispute the accuracy of the personal data
  • we no longer need the personal information for the purposes for which it was collected
Object
  • At any time, you can object to us processing your personal information, which includes profiling (i.e. automated processing of personal information to evaluate, analyse and predict certain aspects an individual based on work performance, economic situation, health, personal preference, interests, reliability, behaviour, location and movement)
  • Where personal information is processed for direct marketing purposes, you may object at any time to us processing your personal information for marketing purposes
Right to File a Complaint To submit a complaint to the appropriate regulatory authority or court if you believe that your rights were violated by us.

HOW TO EXERCISE YOUR RIGHTS

To exercise any of your privacy rights or submit an inquiry or complaint, send us an email to privacy@Arbonne.com or call us at 0800 977 5721 (note: international calling rates may apply if you are calling from outside of the United Kingdom ). We will respond at the earliest opportunity and within the time period specified by applicable privacy laws and regulations.

Arbonne has appointed a Data Protection Officer (DPO) to oversee our data protection practices. If you would like further information about the above matters, please let us know. For any comments, inquiries or complaints, you can contact our DPO at privacy@Arbonne.com, or Arbonne International, LLC, 9400 Jeronimo Road, Irvine, CA 92618 (USA).

Arbonne International Cookies Notice

Effective Date: December 2020

Cookies are small text files that contain a small amount of information that are downloaded to your devices (i.e., computer, laptop, smartphone) by a server from this website. Your web browser returns the cookies to this website each time you visit in order to recognise you and remember your preferences.

Arbonne uses cookies to improve the operation of the website. We also use cookies to provide you with a personalised experience when you visit our website. More specifically we use cookies to:

  • help you navigate the website
  • speed up your searches
  • assist you when you register, login
  • analyse your use of products and services
  • assist you with your promotional and marketing efforts
  • customise the website according to your individual interests
  • recognise you on each visit to the website

YOUR COOKIES SETTINGS

To make sure the website operates properly the Strictly Necessary and Functional cookies will remain active (i.e., you cannot turn these cookies off). The other cookies (i.e., Performance, Targeted, and Social Media) are by default inactive (i.e., turned off). By clicking on the “Accept All” button that appears on the banner, you have activated all cookies and given your consent for Arbonne to collect and store your personal information.

You can also choose to activate some cookies (i.e., Performance, Targeted, Social Media) based on your preferences by toggling the buttons to the right in the Cookies Settings. If you decide to leave the cookies off, some of your navigation and personalised experiences on the website could be affected.

MODIFICATION AND AMENDMENT

We may periodically modify or amend the Privacy Notice and Cookies Notice at our discretion. If we modify this Notice, we will notify you within an appropriate time period and subsequently, post an updated version on this website. The effective date will then become the last date of revision.

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