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New Zealand Return & Exchange Policy


A 90-day money-back guarantee is offered on all Arbonne products to all Clients (including Preferred Clients). Clients not completely satisfied may return the purchased products to their Independent Consultant or Arbonne for a replacement or full refund within 90 days from the Client purchase date. Shipping fees are non-refundable. Promotional products and gift items may not be available for replacement, and may, at Arbonne's discretion, be exchanged for an item of equal value. The product guarantee applies only to orders placed through an Arbonne authorised sales channel. Refunds and exchanges may be obtained by contacting Arbonne's Customer Service Department at 0800 995 021.

The 90-day money-back guarantee is in addition to other rights and remedies which are available under the Consumer Guarantees Act 1993. Where a product does not comply with a statutory guarantee, both Clients and Arbonne Independent Consultants may be entitled to a replacement or a full refund (including shipping costs) and for compensation for any other reasonably foreseeable loss or damage (in some circumstances).


Subject to any right available under the New Zealand Consumer Law, Arbonne Independent Consultants are eligible for a 100% refund of the purchase price, less appropriate set-offs and legal claims, if any, on product inventory and Business Aids and Business Tools purchased within one year from the date of return. Inventory being returned must be in resaleable condition. Arbonne Independent Consultants may exchange products for equal or like value.

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