For Preferred Clients and Clients

Arbonne offers a 45-day Money Back Guarantee on all Arbonne products ordered through an Arbonne Independent Consultant. Clients not completely satisfied may return the purchased products to their Arbonne Independent Consultant for a replacement or full refund within 45 days of the Client purchase date. A signed and fully completed Product Return Form must accompany a product return. Shipping fees are non-refundable. Please allow four (4) to six (6) weeks for processing. Promotional products and gift items may not be available for replacement, and may, at Arbonne’s discretion, be exchanged for an item of equal value.

For Arbonne Independent Consultants

CLIENT PRODUCT SATISFACTION GUARANTEE

A 45-day money-back guarantee is offered on all Arbonne products to Clients (including Preferred Clients). Clients not completely satisfied may return the purchased products to their Arbonne Independent Consultant for a replacement or full refund within 45 days from the Client purchase date. A signed and fully completed Product Return Form must accompany a product return. Shipping fees are non-refundable. Please allow four to six weeks for processing. Promotional products and gift items may not be available for replacement, and may, at Arbonne’s discretion, be exchanged for an item of equal value. The product guarantee applies only to Clients who order from an Arbonne Independent Consultant, an Arbonne Replicated Website, or directly from Arbonne using an Arbonne ID.

INDEPENDENT CONSULTANT RETURN POLICY

Arbonne Independent Consultants who certify that they are purchasing product for personal consumption purposes only are subject to the same return policy as is extended to Clients (see Client Product Guarantee Policy in your Policies & Procedures). Exchanged products, unlike returned products, will not result in a reduction of Retail Volume or other sales benefits. Arbonne Independent Consultants may not return inventory (distinguished as products purchased for personal or family use) or Business Aids which they personally purchased from Arbonne for a refund, unless the Arbonne Independent Consultant is voluntarily or involuntarily terminating their business relationship with Arbonne, or the Arbonne Independent Consultant’s renewal is due and the Arbonne Independent Consultant has elected not to renew. Inventory being returned must be accompanied by the Independent Consultant’s written and signed letter resigning, or stating his or her intention not to renew as an Arbonne Independent Consultant and a fully completed Product Return Form. Product and Business Aids, that have been purchased within one year from the date of termination and are returned at termination must be in Re-saleable condition and will be repurchased at 100% of the Independent Consultant’s original purchase price less appropriate set-offs and legal claims, if any, as identified in the Policies & Procedures.

Return Merchandise Authorization (RMA)

Please allow 2–4 weeks for refunds to be processed once the item is received in our warehouse. Arbonne is committed to using only beneficial and high–quality ingredients. All our formulations are subject to exhaustive laboratory testing. If, however, within 45 days of purchase, your Client is not completely satisfied with any Arbonne product, you may return the unused portion to Arbonne for a full refund of the price paid or replacement product. Independent Consultants may return product for refund or exchange within 45 days of the order date.

To Return or Exchange Product, YOU MUST OBTAIN a Return Merchandise Authorization (RMA) Number.

• Obtain an RMA# by calling Arbonne Customer Service at 1.800.ARBONNE.
• Packages received without an RMA# will be returned to sender.

Download RMA form